Refund and Cancellation Policy

This policy explains when you can cancel a Just Send Files subscription and when you get your money back. It applies to the Plus and Pro plans. The Free plan costs nothing and needs no cancellation.

Online payment is not open yet. At the moment Plus and Pro access is granted by us, free of charge or as a promotion, and nothing is charged; there is nothing to cancel or refund. What follows applies from the day paid subscriptions open, and we will say so on the pricing page.

1. Cancel at any time

You will be able to cancel at any moment, without giving a reason, from your account or by writing to justsendfiles.dev@gmail.com from the email address on the account. Cancelling stops the next payment. Your plan keeps working until the end of the period you already paid for, and after that your account returns to the Free plan.

2. The 14-day right of withdrawal

If you are a consumer in the European Union, you have 14 days from the day you subscribe to withdraw from the contract and get a full refund. You do not have to justify the decision.

One exception is set by the same law: when you ask for a digital service to start immediately and you confirm that you understand you lose the right of withdrawal once it is fully performed, that right ends. We do not use that exception to deny refunds inside the first 14 days. If you cancel within 14 days of your first payment, we refund it in full, even if you have already used the plan.

3. Refunds after 14 days

Monthly plans are not refunded for the current month after the first 14 days, but cancelling stops any further charge. Yearly plans are refunded for the unused whole months, on request, minus the months already used. A year paid in advance and cancelled after four months is refunded for eight months.

We also refund in full, at any time, if the Service was unavailable for a prolonged period through our own fault, or if you were charged twice or after cancelling.

4. What is not refunded

• Accounts closed by us for breaking the Terms of Use or the Acceptable Use Policy, in particular illegal content.
• Periods already used on a monthly plan, beyond the 14-day withdrawal window.
• Storage you did not use. Plans are sold as capacity, not as consumption.

5. How to ask for a refund

Write to justsendfiles.dev@gmail.com from the email address on the account, and say which payment you mean. We answer within 5 working days and, once approved, send the money back to the original payment method within 14 days. Your bank may take a few more days to show it.

6. Price changes

If we change the price of a plan, the new price applies from your next renewal and you are told at least 30 days before, by email and in your account inbox. You can cancel before that date and pay nothing more.

7. Deleting your data

Cancelling stops payments. It does not immediately delete your files: they stay until their Room expires, or until you delete them. When your plan ends, the account returns to the Free plan: for 7 days nothing changes except that uploads beyond the Free limits are refused; after that, every Room is shortened to expire within 30 days, so download what you want to keep. Nothing is deleted for exceeding the Free storage, and subscribing again lets you extend your Rooms. To erase everything at once, use Delete account on your account page; it is immediate. Writing to justsendfiles.dev@gmail.com works too, within 30 days.

8. Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract. You can also simply write to justsendfiles.dev@gmail.com saying so.

9. Contact

Questions about this policy: justsendfiles.dev@gmail.com. See also the Terms of Use and the Privacy Policy.