Refund and Cancellation Policy

This policy explains when you can cancel a Just Send Files subscription and when you get your money back. It applies to the Plus and Pro plans. The Free plan costs nothing and needs no cancellation.

1. Cancel at any time

You can cancel from your account at any moment, without giving a reason and without contacting us. Cancelling stops the next payment. Your plan keeps working until the end of the period you already paid for, and after that your account returns to the Free plan.

2. The 14-day right of withdrawal

If you are a consumer in the European Union, you have 14 days from the day you subscribe to withdraw from the contract and get a full refund. You do not have to justify the decision.

One exception is set by the same law: when you ask for a digital service to start immediately and you confirm that you understand you lose the right of withdrawal once it is fully performed, that right ends. We do not use that exception to deny refunds inside the first 14 days. If you cancel within 14 days of your first payment, we refund it in full, even if you have already used the plan.

3. Refunds after 14 days

Monthly plans are not refunded for the current month after the first 14 days, but cancelling stops any further charge. Yearly plans are refunded for the unused whole months, on request, minus the months already used. A year paid in advance and cancelled after four months is refunded for eight months.

We also refund in full, at any time, if the Service was unavailable for a prolonged period through our own fault, or if you were charged twice or after cancelling.

4. What is not refunded

• Accounts closed by us for breaking the Terms of Use or the Acceptable Use Policy, in particular illegal content.
• Periods already used on a monthly plan, beyond the 14-day withdrawal window.
• Storage you did not use. Plans are sold as capacity, not as consumption.

5. How to ask for a refund

Write to support@justsendfiles.com from the email address on the account, and say which payment you mean. We answer within 5 working days and, once approved, send the money back to the original payment method within 14 days. Your bank may take a few more days to show it.

6. Price changes

If we change the price of a plan, the new price applies from your next renewal and you are told before it is charged. You can cancel before that date and pay nothing more.

7. Deleting your data

Cancelling stops payments. It does not immediately delete your files: they stay until their transfer or Room expires, or until you delete them. If your remaining storage exceeds the Free plan, you get a grace period to download or remove what does not fit before it is deleted. To erase everything at once, delete your account from your account page.

8. Contact

Questions about this policy: support@justsendfiles.com. See also the Terms of Use and the Privacy Policy.